We understand that plans change. Our cancellation policy is designed to be fair and transparent.
Cancellation terms vary by boat and operator. Each boat in our fleet is run by an independent operator who sets their own cancellation rules. The specific cancellation policy applicable to your booking is displayed on the boat detail page, at checkout before payment, and included in your confirmation email.
A typical schedule that many of our operators apply — provided here only as a reference — is:
| When you cancel | Refund (typical) |
|---|---|
| 48+ hours before tour | 100% refund |
| 24–48 hours before tour | Loss of deposit |
| No show | Full charge |
Always check the cancellation terms shown at checkout for the boat you are booking — they take precedence over the table above.
If weather conditions make sailing unsafe, the captain makes the final call. In this case:
You'll be notified by 8 AM on the day of your tour if conditions are unsafe.
Date change terms also vary by boat and operator and are subject to availability. The terms applicable to your booking are shown at checkout. As a typical reference, most operators allow free date changes up to 48 hours before the tour. Contact our team and we'll find the best alternative for you.
We understand that life happens — flight cancellations, medical emergencies, and unforeseen events. If you're outside the standard cancellation window, contact us and we'll do our best to accommodate you.
To cancel or modify a booking:
Phone: +1 561-855-1774
Email: info@thecharterpro.com
WhatsApp: available 7 days a week